Alhambra Tickets - How&Where to Buy, What's Included & Types of Visit
New Ticket System for the AlhambraFrom March 1, 2020, there is a new ticket sales system for the Alhambra. The main difference is the increase in the number of tickets available for open sale.
In addition, Alhambra tickets can now be purchased one year in advance, something very appreciated by tourists who like planning their holidays well in advance.
You can also buy them on the same day of your visit (if any tickets left), up to two hours before the allocated time for the entrance to the Nasrid Palaces.
Alhambra tickets are nominative, so you MUST show your national ID (UE nationals) or passport to be granted access to the monument.
Here we explain how to buy official tickets for the Alhambra, the different types of ticket, areas included, prices and discounts, how to make changes, return policy and many other tips.
Types of Visit to the AlhambraThe Alhambra offers 6 types of visit: General Alhambra Entrance, Generalife and Alacazaba, Nasrid Palaces Night Visit, Generalife Night Visit, Alhambra Experience and Combined Visit.
If Alhambra general entrance tickets are not available or if you prefer to see the Alhambra and the Generalife at night, you can buy another type of official ticket, which does not include a day visit to the Nasrid palaces (night visit, generalife gardens, etc.).
General Alhambra Entrance: 14 euros.
It is the most popular entrance and the most complete, includes everything: the Nasrid Palaces, Generalife and Alcazaba.
Generalife Gardens and Alcazaba: 7 euros.
This entry includes access to the gardens and palaces of the Generalife, the Partal and its Palace, and the Alcazaba.
Does NOT include the Nasrid Palaces.
- Night Visit to the Nasrid Palaces: 8 euros.
This visit includes only the Nasrid Palaces, does not include the Generalife or the Alcazaba.
- Night Visit to Generalife: 5 euros.
Includes only the Gardens and Palaces of the Generalife. Does not include the Alcazaba or the Nasrid Palaces.
- Alhambra Experience: 14 euros.
It is the day visit to Alcazaba, Gardens and Palaces of the Generalife and the night visit to the Nasrid Palaces in two consecutive days.
It does not include daytime entrance to the Nasrid Palaces.
- Combined Visit Alhambra and Rodriguez-Acosta Foundation: 17 euros.
This visit includes the Nasrid Palaces, Generalife, Alcazaba and the Rodríguez-Acosta Foundation. It is a General Alhambra Entrance + Rodríguez-Acosta Foundation.
The only visits that includes everything (the Nasrid Palaces, Generalife gardens, Alcazaba, etc.) are the daytime General Admission Ticket (Alhambra General) and Combined Visit.
There are also other ways to get the official Alhambra tickets:
- Buy Dobla de Oro tour: The ticket cost 20,84 euros, 6 euros more than the Alhambra tickets but it also includes several othe monuments. You can find more information here.
- Buy Granada Card: This is also the official card, issued by the town hall. It costs 40 euros but with this card you get the entrance to the Alhambra and also visit other 10 monuments. There are several types of this card, more information in Granada Card. Check also Granada Pernocta Card.
See detailed information about the prices of the Alhambra and discounts at entrance prices and what to do if the tickets are sold out.
What are the Nasrid Palaces, the Alcazaba and the Generalife Gardens?
What is the Alcazaba?The Alcazaba is the oldest part of the Alhambra, fortified military enclosure with towers and surveillance posts where the soldiers lived: the famous Torre (Tower) de la Vela with stunning views of Granada, Torre Quebrada, Torre del Homenaje, Torre de la Polvora, Torre del Cubo, etc.
What are the Nasrid Palaces?The Nasrid Palaces was the residence of sultans of Granada, a set of palaces and courtyards built at different times: Patio de los Leones, Salón del Trono, Patio y Cuarto Dorado, Palacio de Comares, Patio de los Arrayanes, The Mexuar, Court of the Myrtles, the Ambassadors' Room. etc.
What is the Generalife?The Generalife is country estate with beautiful gardens used by the Sultans of Granada as a place of rest and summer residence.
It includes the Jardines Bajos, Patio del Cipres de la Sultana, Escalera del Agua, Mirador Romántico, Patio de la Acequia, Viewpoint of Ismail, etc.
6 Ways How to Buy Tickets for the Alhambra?The official Alhambra tickets can be purchased in 6 ways.
- On the Internet, via official website by Patronato de la Alhambra y Generalife.
- By telephone.
- In person at the ticket office on the same day of your visit, if tickets are not sold out.
- Buying Granada Card.
- Buying Granada Pernocta Card (exclusively for tourists who stay in Granada a minimum of two nights).
- Via an authorized Travel Agency or booking a guided tour.
Important notice: when buying a ticket you will have to select the time to enter the Nasrid Palaces.
This area of the Alhambra is specially protected and the entry of visitors is strictly controlled. You must enter at the exact time indicated on your ticket.
Alhambra tickets sell out quickly. It is advisable to buy tickets 1-2 months in advance or even more.
How to buy Alhambra Tickets on the Internet▸ You can buy tickets to the Alhambra from one year to two hours before your visit.
▸ You can buy tickets to the Alhambra on the official website: tickets.alhambra-patronato.es
▸ Firstly, you have to select the type of ticket you wish to buy (adult, children, people with disabilities, EU citizen over 65s or EU citizen with Youth Card) and the amount.
▸ Then, you will be asked to choose the date of your visit, and the time when you want to visit the Nasrid Palaces.
▸ On the date of your visit, you can enter the Alhambra any time from 08:30 am, but remember that you will be allowed to enter the Nasrid Palaces ONLY at the time you selected, which appears at the bottom right corner of your ticket.
▸ Remember that children under 12 years of age can enter for free, but you have to select a ticket for thenm when buying your own tickets.
▸ You can collect your tickets at the Alhambra ticket offices, the vending machines located next to the Alhambra main entrance or the authorised cash machines.
Alhambra tickets can ONLY be collected by the person who bought them, since you need to provide a passport or EU national ID and the bank card you used to pay for it.
How to Buy Alhambra Tickets by Telephone▸ You can buy tickets to the Alhambra for March and April 2020 on the telephone number (+34) 858 953 616 (24 hours). For tickets to the Alhambra from 1 May 2020 onwards, please contact: (+34) 858 889 002.
▸ Tickets to the Alhambra can be purchased from one year before the date of your visit up to two hours before the allocated time of entrance to the Nasrid Palaces.
▸ You have to choose the time of entry to the Nasrid Palaces.
▸ You can collect your tickets at the Alhambra ticket offices, the vending machines located next to the Alhambra main entrance or the authorised cash machines
▸ Alhambra tickets can ONLY be collected by the person who bought them, since you need to provide a passport or EU national ID and the bank card you used to pay for it.
▸ For detailed information about the prices see: Alhambra Entrance Prices.
For general information call 958 027 971.
How to Buy Alhambra Tickets on the DayIf tickets are not sold out, you can buy them at the Alhambra ticket office on the day of your visit up to 2 hours before the Nasrid Palaces time of entry.
However, keep in mind that you might have to stand in line for a long time only to find out that there are no tickets left.
If you want to find out if there are tickets avaialble before going to the ticket office, visit the official website (tickets.alhambra-patronato.es) and check it out.
Probably, the best thing to do is buy them online, by telephone or at the vending machines to avoid the queue.
How and Where Can I Collect my Alhambra Tickets?▸ At the end of the purchase you can print the ticket with the QR code or write down the reference number.
▸ You can collect your tickets at the vending machines located next to the Alhambra main Access Pavilion. Introduce the reference number you were given at the end of the purchase.
▸ It is no necessary to collect the tickets at the Alhambra ticket office, unless they are reduced tickets.
▸ Reduced tickets must be collected at the Alhambra ticket offices and you must provide supporting documents.
▸ You have to show your EU National ID Card or Passport together with a valid ticket at the entrance. Alhambra tickets must be kept all times during the visit and you will be asked to show them at different gates.
Alhambra Tickets - Changes and Refunds
▸ Can I change the date or time of my Alhambra ticket?
You cannot change the date or time of your Alhambra ticket.
However, you can change the name of the person on the ticket up to one day before the date of your visit.
There are some limitations: if you bought 5- 9 tickets, one of them can be modified, If you bought 10-19 tickets, two tickets can be modifed; and if you bought 20-30 tickets, up to three tickets can be modified.
▸ Can I return my Alhambra tickets?Tickets can be returned only if: you bought them directly from the official Board of the Alhambra (Patronato de la Alhambra y el Generalife) and they have not been printed yet. You need to apply for a cancellation minimum 5 days in advance of your visit.
If tickets have already been printed and/or you are applying with less than 5 days notice, you will not be able to cancel them, unless you can prove that serious and unforseen circumstances have prevented you from attending.
You are not entittled to any refund unless the Patronato (officicial Board of the Alhambra) is responsible for the cancelation of your visit or a mistake was made when charging you.
Please, note that you should be able to prove this. Commission fees are not refundable in any case.
▸ How can I apply for a refund?
To cancel your tickets or apply for a refund, please email: firstname.lastname@example.org.
What to Do If Alhambra Tickets are Sold Out?When the tickets to the Alhambra are sold out, there are other options to get a ticket.
See all information in What to do when tickets are sold out?
Page Updated: March 23, 2020
Opinions about Alhambra Tickets
Trying for a week to buy ticketsI have been trying for a week to buy tickets it seems rnrnto go through until compra then nothing happens (Michael).
Alhambra tickets with Australian credit cardWhy is it that you cannot buy Alhambra and Generalife tickets online with an Australian credit card when I can book everything else for my trip including Spanish hotels, flights, buses and trains? You would have thought that this problem could have been sold after many years (William).
Email forbidden charactersTicket master will not accept my email address stating it contains forbidden characters which it does not. Very worried that we'll miss out as it's a Saturday visit (Paul).
Incompatibility of Australian Credit CardsThe following comment, in italics, from our tourist agent appears to clarify the situation.
‘We have raised the issue of incompatibility of Australian Credit Cards with the Alhambra & TicketMaster, but it appears that it is the Australian Banks responsible for Visa/MasterCard/Maestro blocking the transaction from TicketMaster as an anti-fraud action.
So both the Alhambra and TicketMaster say they have no control over this.
AMEX, however, do authorise the transaction.’
Considering the length of time that this problem had existed, It would appear that Alhambra & TicketMaster (Spain) should make sure their system meet the security standards required by the Australian banks or the Australian banks should suggest that they do so and then check that they have (Bill).
Alhambra Tickets Refund and ChangeTo make everyone who is interested in Alhambra dream come ture, refund and change is fexible way especially for people who travel my themselves abroad.
Error after processing paymentI ve been trying to buy tickets, twice an error after processing payment, no tickets so far - don't know what to do. Office that I wrote to for help is not answering. What a great attraction in Granada and no possibility to pay with Paypal. I am disappointed!! (Sabina).
Alhambra Concession Tickets And QueuingBefore you buy concession tickets from the TicketMaster web-site, here's some information about queuing which isn't mentioned on the official Alhambra web-site or the TicketMaster web-site (as far as I can see) which I discovered for myself yesterday (24/07/2012).
The concession tickets in my case were two child tickets but I assume other concessions will be similar. Normally when you pick up your pre-paid tickets from one of the many TicketMaster machines in the room next to the gift shop at the entrance, you avoid the long queue of punters buying their tickets on the day and will walk straight in to the Palace grounds.
However, and here's the thing, concession tickets are printed without a bar-code on them and the official manning the entrance gate won't let you in without the bar code. So you have to join the back of the queue of punters buying tickets on the day to get the ticket "authorised".
In my case I only had to wait 25 minutes in 32 degrees of heat (it was 18:00) but I imagine the wait time would be much longer at peak times and hotter. I tried jumping to the front of the queue but the armed security guard at the head of the queue was having none of it, after all the queue was probably made up of many others just like me simply waiting to get their tickets "authorised".
And another thing, you will need to have a passport or similar to show the cashier before she will convert your concession ticket to one with a bar-code. So my top tip for avoiding a long wait in the scorching sun is to avoid concession tickets altogether.
Alhambra Tickets Refund and ChangeTo make everyone who is interested in Alhambra dream come ture, refund and change is fexible way especially for people who travel my themselves abroad.
Alhambra Nasrid Palaces by nightJust don’t go in the evening, as we just did today (10 pm entry). Nothing is properly lit, there are no descriptions (unless you pay 10 euro each for an audio guide on top of the ticket), and tonight the three most interesting place swere all roped off for restoration - Court of Lions, Hallk of the Abencerrages and the Hall of Ambassadors.
Extrenmely disappointing after reading Washington Irving for two months and fantasizing about a wander thru the palace(s). In fact you see about ten small rooms and the fine Court of Comares with its water feature.
Nothing above ground level is open anyway, it seems. Even lingering to try (no flash) photos of the detailed ceilings it was hard to spend more than half an hour on this five minute walk. best go in daytime – all is indoors and you might see something. And maybe pay the 10 euros, or have your Irving with you – some of the rooms are named, some not.
We travelled all the way from Australia and it is a big disappointment that it is so badly organised. Also had to walk back 10 minutes from Parador in the heat to get my ticket from the office (Norman).
Poor CommunicationAs a party we visited Alhambra last week. After queuing for ove an hour, one irate man cam away from the ticket ` office and told everyone that ha had queued for 90 minutes, to be told that tickets had sold out.
Communication there is exceptionally poor. Why cannot a board be put outside in several languages so that we don't queue unnecessarily? (Graham) rom the office (Norman).
Can't Buy TicketsI tried to buy tickets online. Every day during one week and gave up. The only answer I had was the info is incorrect. I asked my friends to buy it for me. They got the same answer. Very frastrating. (Kate)
Australian Credit Card a Security Risk!What a disorganised mess! I'm in Australia right now trying to pre-book using my credit card and after days of stuffing around find out they don't accept Aussie cards! It's OK for accommodation, flights, trains etc, but not for 34 Euros worth of tickets for Alhambra. Maybe they just don't want us to see it. Perhaps it also explains why the country is in an equally disorganised financial mess! (Mark)
Buy Alhambra Tickets with Credit CardI am also trying to buy tickets with my credit card and even though I can see there are places, it will not be accepted. Funny though because I did this all back in 2006 and there were no problems booking online before I left Australia. So we have booked a tour to get around this issue.
Alhambra Booking ProcessI have tried all day today to book tickets for the 10th April on ticketmaster.es. It allows me to select the day, the number of tickets, the session for the Nasrid Palace, enter my personal details and my bank card details and then tells me it has failed.
I called the phone number on the website for bookings and they said the site was down but should be working this afte
oon - it was not.
The other problem with the booking process is that it insists on a first su
ame - I don't have one, like all British clients, so had to force a space into this field (Sue).
The issue is that I am AustralianI have been trying for 2 weeks to purchase tickets to Alhambra and continue to get an error message telling me to try again later. I can now see the issue is that I am Australian! Never before have I struck such prejudice. How does one get tickets without paying for the guided tour? After reading the comments I will try my Amex and see if that works.
Ticketmaster site for Alhambra tickets, shameful procedureI have a very harsh opinion about ticketmaster site for Alhambra tickets. Slow, spend a lot of time with it and after lot of trying rejecting a valid Visa card without normal reason (asked my bank that the card was even not validated after entering the card data), several times in Spanish. Its nothing else, but fooling visitors.
Shameful procedure! Wasting only the time! (Dr Gyorgy)
Purchase tickets to alhambra without successI've tried multiple time buying 4 tickets (2 children-concessions) to purchase tickets to alhambra without success, I've message FB ticketmaster Espana/Australia and it Instagram account explaining why it seem (as above comments alluded to) it won't accept Australian issued banks debit master cards and travel card. Today on the 09/june/2017 (Nusuk).
Purchase tickets using my AMEX cardI read the horror stories for buying Alhambra tickets thru Ticketmaster.es using Australian credit cards. No luck using my Citibank Visa debit card but on second attempt using my AMEX card was able to purchase what I wanted. I had to press the purchase button a few times as nothing seemed to be happening. Purchased 3 months in advance (Alan).
None of Danish cards are workingNot only Australians are excluded from buying tickets online. I have been trying on three different browsers with 2 different VISA cards and one Mastercard - all Danish. None of them are working, all though my bank assures me that they are ok.
Just bought tickets for the Caminito del Rey also online, which worked smoothly, so yes my card is ok.
I contacted Ticketmaster to get them look into it. They say that they can't see any problem, but I could call the ticket office for inte
ational sale. So I did. The guy at the office was nice, but when he found out that my card was Danish, he said "Oh we don't accept Danish cards, but you can try to call the customer service". Guess who picked up, when I called the number her gave me? Tadaaah - Ticketmaster!
This solution runned by Ticketmaster is a joke, and the ticket office and Ticketmaster are pushing the problem from side to side. Why state that they accept VISA and Mastercard, when in fact they don't. Why not put in this information: we're sorry but we can't be bothered to pay for a decent solution for our inte
ational customers. If you have don't have a spanish issued credit card, you can't buy tickets online.
So here we have one of Spains top tourists attraction, which you're recommeded to book tickets for in advance. But as a foreigner you can't. How stupid is that? (Kirsten)
I had to give the purchase upThe information is useful, but my experience is not good.
Following the information I tried to buy the ticket at the website given. I saw the ticket available only on one day that is more than one month from now.
But after I chose it and was given the visit time I could not go on to the next step to fill out the contact details and to complete the purchase.
I tried several time with online chat but it does not function, noboday came to help. I had to give the purchase up.
Refused entry without passports having IDsOur group of six had booked to visit but were refused entry because we all did not have passports with us.
We offered national identity cards and also driver's licences which have our photographs on them, but the official insisted on passports.
This is not the way to treat overseas visitors who have spent a lot on getting there, only to be tued away.
It wasted a whole mo
ing in queues before this incident, and the tourism representative was also not interested in our problem.
I will not recommend that experience to anybody.