Alhambra Tickets - Where and How To Buy the Entrance Tickets

The Alhambra is the most visited monument in Spain, more than 3 million tickets to the Alhambra are sold every year.

alhambra view from albaicin

Individuals can purchase tickets to the Alhambra in 4 ways

  1. In the ticket office located in the Alhambra (same day).

  2. shops around the alhambra
  3. Internet (advance booking).

  4. By phone, or at branches of La Caixa bank (advance booking).

  5. In an authorized Travel Agency.

Warning: The ticket indicates a specific time to see the Nasrid Palaces in order to control the number of visitors in that part of the Alhambra.

Pay attention when buying Alhambra tickets to see whether your intended visiting time is good for you.

1) Buy tickets for the Alhambra at the ticket office (same day)

tickets office of the alhambra
  • One person can buy a maximum of ten tickets.

  • Usually you can buy tickets the same day if you come before 8:00, but the queues can be long.

  • At the Alhambra ticket office you can only buy tickets for the same day, not in advance.

  • You cannot pay by credit card at the ticket office.

  • To improve your chances of entry, it is advisable to book tickets in advance.

2) Buy tickets for the Alhambra on the Internet (in advance)

  • You can buy tickets to the Alhambra between one and three months in advance of the visit, but not on the same day.

  • tickets alhambra

  • You choose the day you want to make the visit to the Alhambra, the number of entries (up to 10) and the time when you want to visit (from 8:00-14:00 or 14:00-18:00/20:00).

    After selecting the hour, the next page tells you the time of entry to the Nasrid Palaces. This hour is assigned automatically, but you can change it by clicking on the link 'change'.

  • There is a fee per booking of 1,40 euros.

  • You can buy tickets to the Alhambra on the website

3) Buy tickets for the Alhambra on the phone (in advance)

queue of peple at the alhambra entrance
  • You can buy tickets to the Alhambra by calling 902 888 001 (from Spain) or (34) 934 923 750 (outside Spain).

  • You can buy tickets to the Alhambra between one and three months in advance of the visit, but not on the same day. There is a fee per booking of 1,40 euros.

  • You can choose the time of entry to the Nasrid Palaces.

Collecting tickets

cash machines alhambra
  • If your credit or debit card, that you used to pay for the tickets to Alhambra, was issued in Spain you can pick up your tickets at ATMs (ticketmaster machines near the entrance) on the day of your visit.

  • If you paid with a credit card that was issued abroad, you have to pick up the tickets at the ticket office.

    There are two windows, one of which is for bookings, where you must present a valid ID card or passport, as well as the same credit or debit card you used to purchase your tickets.

Refunds and Changes

  • You cannot change the day and time of entry.

  • Tickets sold cannot be returned or refunded.


For all types of group entries to the Alhambra and Generalife, you need to contact Reservations. For more information on how to book and discounts, send an e-mail to Junta de Andalucia:

What is the price of the tickets?

For detailed information see: Alhambra Entrance Prices

What to Do When the Tickets to the Alhambra are Sold Out?

Option 1: buy Alhambra tickets on the same day in the ticket office
Usually if you come at 7:00 in the morning, you can get tickets to the Alhambra on the same day, but there is no guarantee that tickets will be available. If there is a posibility, it is advisable to buy the Alhambra tickets in advance.

Useful comment from Jeff:
"Having tried unsuccessfully to buy tickets on-line we opted to chance it 'on the day'. On the advice of our hotel we were in the credit card queue for 7am (85th in the queue) and quickly had our tickets soon after the booth opened at 8am. By about 9.30am the 1.000 odd tickets for the day had been sold out."

Option 2: is to buy Granada Card
city pass for alhambra The other way to get Alhambra tickets when they sold out is to purchase a City Pass, which includes entrance to the Alhambra and entrances to other monuments and museums, free urban bus trips, and other benefits.

There are two types of City Pass: 3 days and 5 days for adults and children.

Granada Cards may also be sold out, specially during high season and Bank Holidays, but is less common. Anyway, it´s worthy to try.

More information in City Pass.

Option 3: Alhambra Experiences
Alhambra Experiences is the nighttime visit to the Nasrid palaces and the daytime visit to Alcazaba and Generalife gardens on two consecutive days.

Option 4: book a guided tour
You can also book a guided tour. There are several companies that sell these tours, the price is between 30 and 60 euros.

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Opinions about Alhambra Tickets
Ticketmaster site for Alhambra tickets, shameful procedure
I have a very harsh opinion about ticketmaster site for Alhambra tickets. Slow, spend a lot of time with it and after lot of trying rejecting a valid Visa card without normal reason (asked my bank that the card was even not validated after entering the card data), several times in Spanish. Its nothing else, but fooling visitors.

Shameful procedure! Wasting only the time! (Dr Gyorgy)
Alhambra tickets with Australian credit card
Why is it that you cannot buy Alhambra and Generalife tickets online with an Australian credit card when I can book everything else for my trip including Spanish hotels, flights, buses and trains? You would have thought that this problem could have been sold after many years (William).
Email forbidden characters
Ticket master will not accept my email address stating it contains forbidden characters which it does not. Very worried that we'll miss out as it's a Saturday visit (Paul).
Incompatibility of Australian Credit Cards
The following comment, in italics, from our tourist agent appears to clarify the situation.

‘We have raised the issue of incompatibility of Australian Credit Cards with the Alhambra & TicketMaster, but it appears that it is the Australian Banks responsible for Visa/MasterCard/Maestro blocking the transaction from TicketMaster as an anti-fraud action.

So both the Alhambra and TicketMaster say they have no control over this.

AMEX, however, do authorise the transaction.’

Considering the length of time that this problem had existed, It would appear that Alhambra & TicketMaster (Spain) should make sure their system meet the security standards required by the Australian banks or the Australian banks should suggest that they do so and then check that they have (Bill).
Alhambra Tickets Refund and Change
To make everyone who is interested in Alhambra dream come ture, refund and change is fexible way especially for people who travel my themselves abroad.
Error after processing payment
I ve been trying to buy tickets, twice an error after processing payment, no tickets so far - don't know what to do. Office that I wrote to for help is not answering. What a great attraction in Granada and no possibility to pay with Paypal. I am disappointed!! (Sabina).
Alhambra Concession Tickets And Queuing
Before you buy concession tickets from the TicketMaster web-site, here's some information about queuing which isn't mentioned on the official Alhambra web-site or the TicketMaster web-site (as far as I can see) which I discovered for myself yesterday (24/07/2012).

The concession tickets in my case were two child tickets but I assume other concessions will be similar. Normally when you pick up your pre-paid tickets from one of the many TicketMaster machines in the room next to the gift shop at the entrance, you avoid the long queue of punters buying their tickets on the day and will walk straight in to the Palace grounds.

However, and here's the thing, concession tickets are printed without a bar-code on them and the official manning the entrance gate won't let you in without the bar code. So you have to join the back of the queue of punters buying tickets on the day to get the ticket "authorised".

In my case I only had to wait 25 minutes in 32 degrees of heat (it was 18:00) but I imagine the wait time would be much longer at peak times and hotter. I tried jumping to the front of the queue but the armed security guard at the head of the queue was having none of it, after all the queue was probably made up of many others just like me simply waiting to get their tickets "authorised".

And another thing, you will need to have a passport or similar to show the cashier before she will convert your concession ticket to one with a bar-code. So my top tip for avoiding a long wait in the scorching sun is to avoid concession tickets altogether.
Alhambra Tickets Refund and Change
To make everyone who is interested in Alhambra dream come ture, refund and change is fexible way especially for people who travel my themselves abroad.
Alhambra Nasrid Palaces by night
Just don’t go in the evening, as we just did today (10 pm entry). Nothing is properly lit, there are no descriptions (unless you pay 10 euro each for an audio guide on top of the ticket), and tonight the three most interesting place swere all roped off for restoration - Court of Lions, Hallk of the Abencerrages and the Hall of Ambassadors.

Extrenmely disappointing after reading Washington Irving for two months and fantasizing about a wander thru the palace(s). In fact you see about ten small rooms and the fine Court of Comares with its water feature.

Nothing above ground level is open anyway, it seems. Even lingering to try (no flash) photos of the detailed ceilings it was hard to spend more than half an hour on this five minute walk. best go in daytime – all is indoors and you might see something. And maybe pay the 10 euros, or have your Irving with you – some of the rooms are named, some not.

We travelled all the way from Australia and it is a big disappointment that it is so badly organised. Also had to walk back 10 minutes from Parador in the heat to get my ticket from the office (Norman).
Poor Communication
As a party we visited Alhambra last week. After queuing for ove an hour, one irate man cam away from the ticket ` office and told everyone that ha had queued for 90 minutes, to be told that tickets had sold out.

Communication there is exceptionally poor. Why cannot a board be put outside in several languages so that we don't queue unnecessarily? (Graham)
Can't Buy Tickets
I tried to buy tickets online. Every day during one week and gave up. The only answer I had was the info is incorrect. I asked my friends to buy it for me. They got the same answer. Very frastrating. (Kate)
Australian Credit Card a Security Risk!
What a disorganised mess! I'm in Australia right now trying to pre-book using my credit card and after days of stuffing around find out they don't accept Aussie cards! It's OK for accommodation, flights, trains etc, but not for 34 Euros worth of tickets for Alhambra. Maybe they just don't want us to see it. Perhaps it also explains why the country is in an equally disorganised financial mess! (Mark)
Buy Alhambra Tickets with Credit Card
I am also trying to buy tickets with my credit card and even though I can see there are places, it will not be accepted. Funny though because I did this all back in 2006 and there were no problems booking online before I left Australia. So we have booked a tour to get around this issue.
Alhambra Booking Process
I have tried all day today to book tickets for the 10th April on It allows me to select the day, the number of tickets, the session for the Nasrid Palace, enter my personal details and my bank card details and then tells me it has failed.

I called the phone number on the website for bookings and they said the site was down but should be working this afternoon - it was not.

The other problem with the booking process is that it insists on a first surname - I don't have one, like all British clients, so had to force a space into this field (Sue).
The issue is that I am Australian
I have been trying for 2 weeks to purchase tickets to Alhambra and continue to get an error message telling me to try again later. I can now see the issue is that I am Australian! Never before have I struck such prejudice. How does one get tickets without paying for the guided tour? After reading the comments I will try my Amex and see if that works.
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